Shipping & Return Policy
1. Accepted Payment Methods
We accept:
– Paypal
– Credit Cards: Visa, MasterCard, American Express & Discover
If you are using a Prepaid Gift Card, make sure that you register the card with your address and name, prior to using it on our website!
The shipping address cannot be changed on after it’s placed. If you do notice an issue with your shipping address, immediately send us an email so we can either correct it or cancel your order. If we see the email in-time we may be able to help, although it is likely that we may not see your email in time, and we cannot assist you once the package has left the warehouse.
2. Shipping and Handling
Orders are processed Monday through Friday, Eastern Standard Times, excluding holidays observed by the Post Office: New Year’s Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labor Day, Thanksgiving Day, Remembrance Day and Christmas Day. We aim to process and ship orders within 1-5 business days!
During new product launches, big sales or promotions, there is a chance that order processing will be delayed beyond the usual 1-5 business days. Depending on the sudden demand, orders during this time made require another 1-5 business days to prepare and ship.
3. Order Tracking
*Only relevant for shipping options that include a tracking feature)
You will receive a confirmation email with a tracking link. It typically takes at least 48 hours for the carrier to scan your package into their system. After this, you will be able to track your package on its journey to you. If you do not receive a tracking code, or you don’t see tracking information after the first 48 hours, feel free to send us an email: [email protected]
Domestic orders are typically delivered within 1-12 business days depending on the service you chose at checkout.
Because the UPS and Canada Post estimates the delivery dates, and the transit times vary from one class of mail to another, delivery time can’t be guaranteed by us, UPS or Canada Post.
International orders may take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
Note: Transit times are estimated from the time your order has left the warehouse, and do not include the time taken to prepare your order before shipment.
4. International orders
We charge you in US Dollars. Currency is converted through PayPal, and conversion may be subject to a conversion fee by PayPal.
We do not calculate or collect taxes/duties at the time of payment. It is the purchaser’s responsibility to check and abide by their countries local regulations and policies.
It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and if duties/tariffs are collected upon delivery.
We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties.
If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
***Note: You, as a customer, are responsible for paying any applicable taxes or duties that may apply.***
For countries where parcel tracking services are not available, we cannot be held responsible for nondelivery.
Note: We cannot ship to: Guatemala, Iceland, Jamaica, Latvia, Mexico, Morocco, South Africa, OR ANY OVERSEAS PACK-STATIONS.
5. Incorrect Address
We are not responsible if your order gets delivered to the wrong address. Make sure you provide the correct address at checkout!
If you contact the final mail carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order, not including the shipping and handling charges. A refund will not be issued until the parcel has arrived back in our facility. Refunds are not guaranteed.
6. Lost or stolen packages
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery (only if you choose a shipping option with tracking).
You will receive a tracking number and link for your package once it has left our warehouse unless you choose a shipping option that doesn’t include tracking.
We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance.
7. Refund Policy
Unfortunately, we can’t take back received product simply because eAdvantage is consumable and could have been tampered with. And reselling the tampered product is something we aren’t comfortable with.
If you receive an incorrect or damaged order, send us an email within 2 days of receiving the order by email. In either case, we will require you to send us an image via email to [email protected] of the items received the packaging your order arrived in and your invoice. Once we receive those images, we will contact you via email with the options available to you. For more information on requesting refunds, please see the “Money Back Guarantee” section in our Terms and Conditions.
Please contact us for additional support.